Why people call us
You did not start a business to process orders.
At some point the admin grew past the point where anyone had time for it, and it started getting done badly, late, or at midnight. Usually all three.
- Support replies are slowCustomers wait a day because everyone is busy doing something else
- Listings drift out of datePrices and stock stop matching reality, so you oversell or lose the sale
- Paperwork piles upInvoices and supplier chasing slide to the end of the week, then the month
- Nobody reads the numbersThe data exists. No one has time to turn it into a decision
- It all lands on one personUsually you, and usually after everyone else has gone home
What we handle
Four things, taken off you completely
Most clients start with one and add the rest once they have seen how it goes.
How it starts
Four steps, and the first one is just listening
We learn how you work
Your systems, your tone, your rules, and the small things your regulars expect. Nothing gets touched until we can do it the way you would.
We take one thing first
Usually support, or the daily portal work. One area, done properly, so you can watch how it goes before handing over anything else.
We take the rest
Once that is running quietly, the rest follows. Most clients end up with support, portal work and back office all sitting with us.
You get your week back
You hear from us in a weekly report, and when something genuinely needs you. The rest just gets done.
Tell us what is eating your week
A short conversation about what you are doing yourself that somebody else could be doing properly. No charge, and no pressure to hand over anything.