What we take off you

E-commerce portal management

Somebody has to run the shop every day. That is us.

Listings go up, prices change, stock moves, orders need pushing through, and something always needs fixing before lunch. We run that daily work on your marketplace and store accounts so it happens properly and on time, and so nobody on your team is doing it at eleven at night.

• →Product listings created, updated and corrected
• →Stock and pricing kept current across channels
• →Order processing and dispatch admin
• →Returns, cancellations and refunds handled end to end

Customer support

Your customers get a real answer, in your name.

We answer as you, not as an outsourced desk somewhere. Order questions, delivery chases, complaints, returns, and the awkward ones that need a bit of judgement. Your customers never know it is not your own office, which is rather the point.

• →Email, chat and marketplace message handling
• →Order, delivery and returns queries
• →Complaint handling and escalation
• →Answered in your tone, under your name

Back office administration

The work that has to happen and nobody wants to do.

Invoices, purchase orders, chasing suppliers, data entry, the spreadsheet that needs reconciling before month end. It is unglamorous, and it is exactly the work that quietly eats a founder’s week. We take it off you and hand it back tidy.

• →Invoicing and purchase order admin
• →Supplier and courier correspondence
• →Data entry, cleaning and reconciliation
• →Document handling and record keeping

Business analysis and reporting

Numbers you can actually make a decision from.

Most businesses have plenty of data and very little insight. We build the reports that show what sold, what did not, which channel earned its place, and where the money quietly leaked out. Weekly or monthly, in a format you will actually read.

• →Sales and channel performance reporting
• →Stock and reorder analysis
• →Margin and cost breakdowns per line
• →Regular reporting in a format that suits you